FAQs
Orders & Shipping
Where do you ship?
Currently, we ship across Canada. We hope to expand internationally in the future - stay tuned by following us on social media!
How long does shipping take?
Orders are processed and dispatched within 1–2 business days. Shipping times vary by location and carrier but usually arrive within 3–7 business days.
How much is shipping?
Canada-Wide Shipping:
- $8 flat-rate shipping on orders under $100 CAD
- Free shipping on orders over $100 CAD
Can I cancel or change my order?
Orders cannot be canceled or modified once placed, as we begin processing them immediately.
Product Care
How do I care for my 18k gold plated or rhodium plated jewelry?
Our jewelry is crafted with a brass base and finished in 18k gold or rhodium plating. While it is tarnish-resistant and water-resistant, it is not waterproof.
To help preserve its shine, make your jewelry the last thing you put on after skincare, makeup, perfume, hairspray, and other beauty products, and the first thing you take off at the end of the day. We also recommend removing your pieces before showering, swimming, exercising, or any activity that involves prolonged exposure to water or sweat.
When not in use, store your jewelry in a dry place away from direct sunlight and humidity. Over time, it is natural for plated jewelry to gradually fade in colour with wear. With proper care, your pieces will maintain their beauty and remain a cherished part of your collection for years to come.
Returns & Exchanges
How can I return or exchange an item?
All clearance items are final sale.
For pieces from the First Bloom Collection, please contact us at trunkandbloom@gmail.com and we'll be happy to assist you with any questions or concerns regarding your order.
Other
Will you restock sold-out items?
Some pieces are limited edition, while others may be restocked based on popularity. Follow us @trunkandbloom to be the first to know!